Coaching to Behaviors to Drive Frontline Employee Performance Improvement – Webinar Filed under - Archived Content, Centrical Frontline supervisors play a pivotal role in the contact center, steering teams toward success – in fact, Gallup research shows that 70% of the variance in team engagement is determined solely by the manager. However, managers are often overwhelmed by competing priorities and low bandwidth, impacting their ability to connect with and support their teams. Managers are employees too, and organizations need to provide employee performance experience that also helps them perform, grow, and thrive into better leaders. AI-powered recommendations, suggesting personalized coaching interventions based on real-time performance data can aid managers in enhancing their coaching effectiveness. AI Copilot can also support the manager-as-supervisor aspect, freeing up bandwidth and enabling more face time (and better coaching sessions) with their teams. Join our next webinar to learn how to transform contact center team managers into tomorrow’s leaders. What we will cover: Key challenges for today’s frontline managers Supporting managers with actionable insights How to measure your managers to drive effectiveness Author: Robyn Coppell Published On: 23rd Feb 2024 - Last modified: 15th Mar 2024 Read more about - Archived Content, Centrical Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter