Customer Touch Point


Customer Touch Point specializes in long-term and instant impact customer experience solutions for organizations worldwide, providing the tools and support they need to deliver effortless customer experiences.

Contact Name: Rick Kirkham

Tel No: 0330 0200 444

Contact Email:


Customer Touch Point specialises in long-term and Instant Impact™ customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. We are also the brand behind the powerful Engage to Influence™ methodology, which sits at the core of every single customer project.

By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce the cost of contact.

Our solutions include:

  • Contact Centre as a Service (CCaaS)
  • Customer feedback software
  • Customer journey mapping
  • Telephony & IVR
  • Live chat
  • SMS
  • Email
  • Social media monitoring
  • Dynamic FAQs
  • Real-time and post-call text analytics

Social Media:

Twitter Handle: @CustomerTP
LinkedIn Company Page:

Address: Brynford House, 21 Brynford Street, Holywell, Flintshire CH8 7RD


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