eBook: AI and Human Beings – The Winning Formula to Serve Customer Experience 109 Filed under - Archived Content, Diabolocom This eBook shares expert opinions and looks at how technology (AI) can support human skills to provide a better customer experience. AI can take care of monotonous and low added-value tasks, freeing up agents to make this a winning combination. eBook written by: Diabolocom Author: Rachael Trickey Published On: 5th Jun 2018 - Last modified: 3rd Jan 2020 Read more about - Archived Content, Diabolocom Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter