Historically, many companies have used spreadsheets to track and analyse call centre performance against KPIs and other metrics.
Here is our guide to understanding and implementing quality assurance (QA) tactics in the call centre for improved performance, compliance, and, ultimately, satisfied customers.
White Paper written by: Scorebuddy
Click here to download the White Paper
Author: Rachael Trickey
Published On: 8th Apr 2019 - Last modified: 1st Apr 2020
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