eBook: The Ultimate Guide To Call Center QA 202 Filed under - Archived Content, Scorebuddy Historically, many companies have used spreadsheets to track and analyse call centre performance against KPIs and other metrics. Here is our guide to understanding and implementing quality assurance (QA) tactics in the call centre for improved performance, compliance, and, ultimately, satisfied customers. White Paper written by: Scorebuddy Click here to download the White Paper Author: Rachael Trickey Published On: 8th Apr 2019 - Last modified: 1st Apr 2020 Read more about - Archived Content, Scorebuddy Related Reports eBook: Improving Customer Experience and NPS Through Quality Assessment eBook: Understanding Call Center Quality Assurance Frameworks eBook: If Your Contact Center Uses Spreadsheets Read This eBook: Gap Analysis for Individual Training in the Call Center Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter