eGain Experience 360 Filed under - Archived Content, eGain 80% to 90% of DX (digital experience) initiatives fail. How can you increase your odds of success? The answer lies in the Experience Triad—CX, AX, and BX—customer experience, agent experience, and the business experience. That’s what it takes to deliver delightful DX, today’s business imperative! Register Now! Author: Rachael Trickey Published On: 30th Aug 2019 - Last modified: 4th Sep 2019 Read more about - Archived Content, eGain Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter