Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

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Average Handling Time is one of the most popular measures for contact centres. It is simple to use and is great for gaining a quick take on efficiency.

In this webinar, we look at 20 tips to help bring down Average Handling Time. Our experts will also be sharing some quick fire improvements that could bring down your Average Handling time within the week.

Topics Discussed

  • Quick fixes to reduce Average Handling Time
  • The habits of highly effective agents
  • Reducing Wrap-Up Time
  • Reducing time spent on hold
  • Training and buddying
  • Techniques for taking control of runaway talkers
  • Using First Contact Resolution to drive down call volumes
  • Ways technology can reduce call times
  • Top tips from the audience

Panellists

Martin Jukes - Headshot
Martin Jukes
Mpathy Plus
Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper
Author: Jo Robinson
Reviewed by: Megan Jones

Published On: 21st Jan 2015 - Last modified: 4th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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