Average Handling Time is one of the most popular measures for contact centres. It is simple to use and is great for gaining a quick take on efficiency.
In this webinar, we look at 20 tips to help bring down Average Handling Time. Our experts will also be sharing some quick fire improvements that could bring down your Average Handling time within the week.
Quick fixes to reduce Average Handling Time
The habits of highly effective agents
Reducing Wrap-Up Time
Reducing time spent on hold
Training and buddying
Techniques for taking control of runaway talkers
Using First Contact Resolution to drive down call volumes
Ways technology can reduce call times
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Genesys