Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

Published On: 21st Jan 2015 10:12

Average Handling Time is one of the most popular measures for contact centres. It is simple to use and is great for gaining a quick take on efficiency.

In this webinar, we look at 20 tips to help bring down Average Handling Time. Our experts will also be sharing some quick fire improvements that could bring down your Average Handling time within the week.

Topics Discussed

Quick fixes to reduce Average Handling Time
The habits of highly effective agents
Reducing Wrap-Up Time
Reducing time spent on hold
Training and buddying

Techniques for taking control of runaway talkers
Using First Contact Resolution to drive down call volumes
Ways technology can reduce call times
Top tips from the audience

Panellists

Martin Jukes

Mpathy Plus

Mike Murphy

Interactive Intelligence

Jonty Pearce

Call Centre Helper

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Recorded Webinar: 20 Tips for Improving Average Handling Time (AHT)

Topics Discussed

Panellists

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