Recorded Webinar: Top 10 Contact Centre Strategies – Part 1

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Join us for this exciting webinar where Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre.

We have so much great stuff to discuss that we have split this webinar across 2 parts.

Topics Discussed

  • Contact Centre Management
  • Motivation
  • Technology
  • Dealing with Attrition
  • Recruitment
  • Customer Loyalty
  • Voice of the Customer

Panellists

Paul Cooper - Headshot
Paul Cooper
Customer Service Expert

Mike Murphy - Headshot
Mike Murphy
Interactive Intelligence

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 21st Jan 2014 - Last modified: 28th Feb 2023
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