Recorded Webinar: Top 10 Contact Centre Strategies – Part 1

Join us for this exciting webinar where Paul Cooper and Mike Murphy discuss the Top 10 Contact Centre Strategies and how you can deploy them in your contact centre. We have so much great stuff to discuss that we have split this webinar across 2 parts.

Topics Discussed

  • Contact Centre Management
  • Motivation
  • Technology
  • Dealing with Attrition
  • Recruitment
  • Customer Loyalty
  • Voice of the Customer


Paul Cooper- Headshot
Paul Cooper
Customer Service Expert
Mike Murphy- Headshot
Mike Murphy
Interactive Intelligence
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Genesys

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