Date: 20th November 2025 | 4pm GMT
Location: Virtual
Customers want fast, effortless service, and businesses want results. In this session, Zoom will share Zoom’s vision for Next Generation Zoom Virtual Agent (ZVA), built to deliver low-effort, high-impact customer interactions that drive both satisfaction and revenue growth.
They’ll also dive into findings from the new Metrigy report: The State of AI in Customer Experience to unpack:
- The top drivers of AI adoption in CX
- The biggest challenges CX leaders face when integrating AI
- The features and capabilities that matter most when evaluating AI solutions
- How leading organizations are balancing efficiency, innovation, and customer satisfaction
Whether you’re scaling support, evaluating AI tools, or evolving your CX strategy, this session will give you a practical look at where AI is headed – and how Zoom is helping you stay ahead.
Author: Zoom
Reviewed by: Robyn Coppell
Published On: 17th Nov 2025
Read more about - Call and Contact Centre Events, Zoom
