The Future of CX: Lower Effort, Higher Impact with Zoom Virtual Agent – Webinar

Date: 20th November 2025 | 4pm GMT

Location: Virtual

Customers want fast, effortless service, and businesses want results. In this session, Zoom will share Zoom’s vision for Next Generation Zoom Virtual Agent (ZVA), built to deliver low-effort, high-impact customer interactions that drive both satisfaction and revenue growth.

They’ll also dive into findings from the new Metrigy report: The State of AI in Customer Experience to unpack:

• The top drivers of AI adoption in CX
• The biggest challenges CX leaders face when integrating AI
• The features and capabilities that matter most when evaluating AI solutions
• How leading organizations are balancing efficiency, innovation, and customer satisfaction

Whether you’re scaling support, evaluating AI tools, or evolving your CX strategy, this session will give you a practical look at where AI is headed – and how Zoom is helping you stay ahead.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell