Get Connected – Customer Experience Conference 4,427 Filed under - Archived Content, Puzzel THE DATE: 22nd April THE LOCATION: Brown’s Courtrooms, 82-84 St Martin’s Lane, Covent Garden, London, WC2N 4AG THE DESCRIPTION: Building deep and meaningful relationships with customers, low customer effort, seamless brand experience, digital customer engagement. These aspirations are common across most contact centres however, there aren’t many examples of them happening. Intelecom is pleased to invite you to its annual Get Connected event where you can learn from the experts who have achieved their aspirations, share best practices and network with your peers. Agenda: 9:30am – Arrivals and registration 10:00am – 10:30 – Affinity Water – Leading the way in social customer service. In 2014 Affinity Water took part in the Top 50 Companies for Customer Service benchmarking programme, achieving a 94.6% satisfaction rating and being placed 2nd overall for social media. During this presentation, Tim Compton and Leanne Merrill of Affinity Water will discuss their journey towards becoming a category leader in social customer service. They will provide practical tips and guidance to those organisations considering social media as an additional channel to serve customers. 11:00 – 11:30 – Break 11:30 – 12:15pm – Nelson Hall – Practical guide on implementing multi-channel customer service This session will examine the journey towards implementing a multi-channel customer service strategy and where the market is currently operating. Nelson Hall will present their findings on: The challenges facing organisations looking to effectively deploy multi-channel customer management service Is multi-channel delivery the nirvana of the contact centre world? Best practices in applying operational excellence principles in the contact centre environment to drive efficiency. 12:15pm – 12:45pm Stream 1 – Product Roadmap – Existing customers Stream 2 – The future of contact centres and technology alignment 12:45pm Lunch and Networking THE ORGANISERS: Intelecom THE WEBLINK: https://www.intele.com/ Author: Megan Jones Published On: 11th Feb 2015 - Last modified: 27th Jan 2017 Read more about - Archived Content, Puzzel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter