Guide: 3 Strategies to Deliver a Connected Customer Experience 129 Filed under - Archived Content, Vonage IVR technology was created to save businesses money but it has become a time-consuming monster that damages the customer experience. This guide looks at 3 ways you can escape the IVR and deliver a connected customer experience. Guide written by: NewVoiceMedia Click here to download your copy of the Guide. Author: Jo Robinson Published On: 9th Jul 2019 - Last modified: 14th Apr 2020 Read more about - Archived Content, Vonage Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter