Ideal Signs Reseller Agreement to Offer Customer Engagement and Employee Collaboration Cloud Solution 167 Filed under - Archived Content, Genesys Genesys, the global leader in omnichannel customer experience and contact centre solutions, and Ideal have officially now signed a reseller agreement. The agreement now allows Ideal to market, sell and support PureCloud by Genesys, a unified, all-in-one customer engagement and employee collaboration cloud solution, to its customers across the UK. “Partnering with Genesys enables us to both expand and enhance our customer engagement and unified communications portfolio,” said Mike Henson, managing director for Ideal. “Now our clients have access to an easy-to-use, scalable and reliable cloud solution that will help them keep pace with their customers’ rapidly evolving service needs.” John Bell, director of channel management, EMEA for Genesys, added: “With its deep understanding of the customer engagement and wider UC market, along with key vertical expertise in retail, government and other industries in the UK, Ideal adds significant value to the benefits of PureCloud by Genesys.” PureCloud by Genesys was designed to make managing customer relationships simple with a single conversation thread by integrating key channels and systems. It gives organisations a cost-effective, innovation engine that can quickly scale up or down as needed. It’s ideal for organisations that don’t have the IT expertise or resources to maintain complex customer service technology. PureCloud by Genesys includes features such as: Omnichannel routing Speech-enabled interactive voice response (IVR) Recording and quality management Outbound campaigns CRM integrations Graphical scripting The ability to plug into other apps UC and collaboration capabilities For more information about PureCloud by Genesys, visit www.mypurecloud.com Author: Robyn Coppell Published On: 11th Jan 2017 - Last modified: 21st Mar 2017 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter