Contact Centres Aren’t Adapting Self-Service Systems After Installation Related Articles Ideas to Improve Customer Self-Service The Do's and Don’ts of Digital Self-Service One in Every Five Contact Centres Make This Surprising Self-Service Mistake 5 Ways Contact Centre Managers Are Adapting to Remote Work 1,025 Filed under - Contact Centre Research, Polls According to our poll, 14% of contact centres that have installed a self-service function have not made any changes to it since it was implemented. In contrast, 60% of these contact centres have made changes in the past month, and a third of them had even done so in the past week. Poll – “When did you last make changes to your self-service system?” – answers Past Week – 20% Past Month – 40% Past Year -23% Past Three Years – 3% Not Since It Was Put In – 14% Source: Call Centre Helper Webinar: Increasing the Take-up of Self Service Sample size – 84 Date: September 2017 Author: Robyn Coppell Published On: 29th Sep 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles Ideas to Improve Customer Self-Service The Do's and Don’ts of Digital Self-Service One in Every Five Contact Centres Make This Surprising Self-Service Mistake 5 Ways Contact Centre Managers Are Adapting to Remote Work Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter