More Than Half of Contact Centres Send ‘No-Reply’ Emails to Customers Related Articles 15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour Why Do You Even Want to Send a Customer Satisfaction Survey? The World's Greatest Auto-Reply Message Podcast - Customer Service Writing: How to Get More from Your Emails and Chats 1,111 Filed under - Contact Centre Research, Polls According to our poll, 58% of contact centres send emails which do not permit replies. Whilst this has obvious benefits in reducing traffic, the remaining 42% could perhaps consider “no-reply” emails to represent lacklustre service and may be aware that they may lead to more spam complaints. Poll – “Does your organisation send out ‘no-reply’ emails to your customers?” – answers Yes – 58% No – 42% Source: Call Centre Helper Webinar Poll – Omnichannel – Joining up the Customer Experience Sample size – 102 Date: January 2017 Author: Robyn Coppell Published On: 3rd Mar 2017 - Last modified: 25th Oct 2021 Read more about - Contact Centre Research, Polls Recommended Articles 15% of Contact Centres Expect Agents to Handle More Than 11 Emails per Hour Why Do You Even Want to Send a Customer Satisfaction Survey? The World's Greatest Auto-Reply Message Podcast - Customer Service Writing: How to Get More from Your Emails and Chats Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter