Contact Centre Research

More Than Half of Contact Centres Send ‘No-Reply’ Emails to Customers

Published On: 3rd Mar 2017 08:00

According to our poll, 58% of contact centres send emails which do not permit replies.

Whilst this has obvious benefits in reducing traffic, the remaining 42% could perhaps consider “no-reply” emails to represent lacklustre service and may be aware that they may lead to more spam complaints.

Poll – “Does your organisation send out ‘no-reply’ emails to your customers?” – answers

Yes – 58%
No – 42%

Source: Call Centre Helper Webinar Poll – Omnichannel – Joining up the Customer Experience Sample size – 102 Date: January 2017

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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More Than Half of Contact Centres Send ‘No-Reply’ Emails to Customers

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