According to our poll, 58% of contact centres send emails which do not permit replies.
Whilst this has obvious benefits in reducing traffic, the remaining 42% could perhaps consider “no-reply” emails to represent lacklustre service and may be aware that they may lead to more spam complaints.
Poll – “Does your organisation send out ‘no-reply’ emails to your customers?” – answers
Yes – 58%
No – 42%
Source: Call Centre Helper Webinar Poll – Omnichannel – Joining up the Customer Experience Sample size – 102 Date: January 2017
