Movers and Shakers – April 2016

This month we bring you news from RSVP, mplsystems, Verint, Ultracomms and NewVoiceMedia.

RSVP celebrate new Head of Resources who started out on the phones

Louise Roberts has been promoted from Recruitment Manager to Head of Resources. She has worked at RSVP for 15 years, starting off on the phones while she was also exploring a career as a musician.

“We are delighted that Louise is taking on the role of Head of Resources. Her experience, dedication and talent show she can tackle this job with ease and her insight in this role will help move RSVP into even more exciting times,” said Hiten Patel, Client Services Director at RSVP.

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mplsystems celebrates successful growth in 2015

mplsystems has reported that while contact centre and customer experience technology growth remains strong, they have experienced an increase in the uptake of their field service management solutions.

This technology offering now accounts for a large part of the business’s revenue, with plans for further growth throughout 2016/17.

The software company have also announced a 60% growth in software as a service projects in 2015.

“2015 was a very successful year for mplsystems as we experienced continued growth and expansion across the UK,” said Paul White, CEO at mplsystems. “Our growing development team are always looking at ways to improve our technology offering to ensure we are providing innovative solutions that go above and beyond our customers’ expectations.”

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Verint enters global partnership with b-next

b-next, a provider of capital markets compliance solutions, has announced a global partnership with Verint Systems.

Through this relationship, b-next will offer Verint Speech Analytics with its CMC:Suite, an integrated compliance platform for capital markets.

By combining the solutions, financial services organisations can capture and analyse information from voice calls automatically.

“We’re pleased to see b-next’s CMC:Suite benefit from Verint Speech Analytics by helping financial institutions proactively surface security threats and vulnerabilities, reduce risk and fraud, and take investigation capabilities to new heights,” said John Bourne at Verint Enterprise Intelligence Solutions.

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NewVoiceMedia wins three 2016 Stevie Awards

NewVoiceMedia has won three Stevie Awards. The company claimed the Silver ‘Contact Center Solution – New’ award, and two Bronze, for ‘Sales or Customer Service Solutions Technology Partner of the Year’ and ‘Contact Center Solution – New Version’, in the tenth annual Stevie Awards for Sales & Customer Service.

“We are delighted that our technology has been recognised in three categories of the Stevie Awards,” said Jonathan Gale, CEO of NewVoiceMedia. “We’re proud to be providing sales and service professionals with the tools to develop and maintain customer relationships through unique and personalised experiences.”

…And named SIIA Business Technology CODiE Award finalist

NewVoiceMedia’s ContactWorld for Service has been named as a finalist for the 2016 SIIA CODiE Awards in the Best Customer Service Solution category.

The company was honoured as one of 215 finalists across the 62 business technology categories.

“I am amazed by the level of innovation and creativity of the products that have been selected as this year’s CODiE Award finalists,” said Ken Wasch, President of SIIA. “We are happy to recognise them for their great contributions and impact they are making on the software, content and business technology industries.”

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Ultracomms achieves PCI DSS Level 1 Certification for cloud platform

Ultracomms has been certified as compliant with the Payment Card Industry Data Security Standard (PCI DSS) v3.1, achieving PCI DSS Level 1 accredited service provider status for its entire platform.

This certification means that all calls made over the Ultracomms cloud platform are secure.

“Our clients rely on us to be able to provide a secure environment for handling sensitive payment transaction information for their own customers,” said Robert Bates, Chairman of Ultracomms. “Achieving PCI DSS Level 1 certification is a significant milestone for Ultracomms, providing a foundation for our growth and reflecting our commitment to maintaining the highest standards of service and security for our clients.”