Movers and Shakers – January 2016

This month we bring you news from First Contact, Aspect Software, Genesys, Forum Events, CCA Recruitment Group and Bright. 

Contact centre rings future changes thanks to flexible offices

Ambitious small businesses have to be creative, smart and flexible to succeed, and the same can be said of their workspace requirements, according to Neil Wilson, who runs his fast-growing Gateshead-based First Contact branded businesses from serviced office suites owned and managed by The Office Co.

Now employing 30 human resources, sales and administrative support staff at Gateshead’s Metropolitan House, Neil’s initial requirement in building his business was for a cost-effective but highly flexible workspace solution that could support a growing and expanding operation.

“The most practical, versatile and cost-effective solution for us was to opt for managed and serviced office accommodation provided by The Office Co.”said Neil.

A shared office allows tenants, who are mostly similar in size and scale, to co-habit and cooperate under the same roof at a lower cost than that of a traditional office lease, and on very flexible terms. They can also take advantage of a shared reception, which provides a tailored service on their behalf that includes handling all inbound calls and deliveries.

---

Aspect Software appoints Stephen Ball to Europe & Africa SVP

Aspect Software has formally appointed Stephen Ball to the position of Senior Vice President (SVP) of Europe & Africa.

Stephen will spearhead Aspect’s ambitious plans to increase its cloud contact centre market share in the region. He brings over 25 years’ experience in sales and general management leadership in the technology space.

Stephen will work closely with Aspect’s senior leadership team, headed up by CEO Stewart Bloom, to create a brand-new regional vision, structure and market momentum.

Commenting on his appointment and why he decided to move to Aspect, he said: “I was attracted to Aspect for three reasons: a world-class global leadership team with clear passion, drive and vision; an already successful business, yet with plenty of potential for growth; and finally, a wide remit for a leader to shape the future of the regional theatre.”

---

Genesys appoints Paul Maguire as Vice President of UK and Ireland

Genesys has appointed Paul Maguire as Vice President overseeing the fast-growing markets of the UK and Ireland.

Maguire will focus on helping Genesys customers and partners achieve world-class customer experience through digital transformation across a wide range of sectors, including banking, insurance, telecommunications, utilities, public sector, retail, and manufacturing.

“Paul is an excellent addition to our UK and Ireland operations and I am delighted to welcome him to the team,” said Mark Turner, Senior Vice President and General Manager of EMEA at Genesys.

Paul Maguire said: “I’m looking forward to helping our existing and new customers transform the experience of their customers to unlock significant high-impact outcomes.”

---

Promotion within Forum Events

Forum Events has announced that Chloe D’Arcy has been promoted to Production Manager as Forum expands to cope with growth demands of the business.

Chloe has worked within the production department since January, where she has been responsible for the production of online and print advertisements between Forum and industry specific partners.

With Forum expanding and with the acquisition of Hotel Designs, there has been a visible demand for a larger department to manage the increase of advertisements received from suppliers supporting our Forums, Summits and publications.

Carly Bailey, Head of Sales, comments: “Chloe’s role will now be incorporated into marketing plans moving forwards, as the wider marketing strategy is created and managed.”

---

CCA Recruitment Group Acquires Contact Recruit

CCA Recruitment Group is pleased to announce the acquisition of Contact Recruit, a specialist search business.

The two businesses provide a range of complementary services and the acquisition of Contact Recruit will provide CCA Recruitment Group with the opportunity to expand its portfolio of services into the growing BPO and outsourced service partner sector.

Managing Director of Contact Recruit Jo Griffiths will join the executive management team of CCA. “This is a great opportunity and I am very excited by the prospect of joining CCA and being able to provide new services to clients and candidates.”

Chairman of CCA Recruitment Group Anil Mistry added, “We see the potential of creating a number of new client solutions and are delighted that Contact Recruit will sit within the Group and, more importantly, that Jo has joined our Executive team.”

---

New team member for Bright

Bright is delighted to welcome Zahra Abdulhussein to its growing team as its newest support executive.

Zahra joins Bright from Sky, where she was responsible for the management and coaching of new starters