Archived Content

New Training Course for Team Managers

Published On: 2nd Dec 2015 10:13 - Modified: 22nd Mar 2017

Call Centre Helper have teamed up with Real Results Training to deliver an online training course for team managers and aspiring team managers.

This paid-for course deals with all aspects of team management and uses a live video feed with a chat room running in parallel, giving you the opportunity to ask questions of your fellow attendees and the speaker.

The course will cover the following key areas impacting team management:

Dealing with under-performers in your team
Attracting and retaining the best team
Leadership secrets for contact centre managers
Call and contact centre management skills

Starting on Tuesday 19th January 2016, this 5 x 1-hour course (1-2pm UK time) has a maximum of 50 attendees to allow for better feedback.

Click here for more information

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

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