NICE inContact CXone Launches in Europe

NICE inContact have announced the availability of NICE inContact CXone in Europe, with redundant data centres in Frankfurt and Munich, Germany.

By making this move, NICE inContact will give organisations regional access to a complete suite of cloud applications that serves local needs and enables organisations to comply with new European GDPR data security regulations effective May 25, 2018.

CXone is built on a global Open Cloud Foundation that powers customer experience innovation in the contact centre with Omnichannel Routing, Workforce Optimization (WFO), Analytics, Automation and Artificial Intelligence.

“NICE inContact CXone gives European companies one unified suite of customer experience applications,” said Paul Jarman, CEO of inContact.

“CXone delivers one experience in order to keep contact centre operations running smoothly and efficiently with all applications on one cloud to keep customer service teams productive and engaged.”

Additionally, as part of this European expansion, CXone is available through direct sales teams and through Verizon, RingCentral, FUZE, Business Systems (UK) Ltd, Webhelp, Activeo and other partners.

NICE has eleven offices in Europe with locations in the United Kingdom, Germany, France, Netherlands, Spain and Switzerland.

In 2017, a leading European hospitality company selected NICE inContact to replace multiple systems with one cloud platform to support more than 1,000 global agents.

NICE inContact cloud contact centre solutions are used by thousands of agents in the United Kingdom and ten other countries across Europe.

Around the world, CXone is used by more than 250,000 agents operating in over 100 countries.

With CXone, organisations get pay-as-you-go pricing accompanying a fully-scalable, elastic solution that flexibly meets growth and seasonal fluctuations according to company needs. NICE inContact CXone delivers the industry’s best uptime of 99.99%.