NICE will Provide Tools and Insights for Reinventing Customer Service

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At CCW 2017 in Berlin, NICE will showcase how it is enabling the contact centers of many of the world’s most recognizable brands and public sector organizations to reinvent customer service and achieve operational excellence.

In Hall 4 Stand A4/B3, from February 21–23, NICE will showcase its transformative NICE Robotic Process Automation technologies alongside its next generation Nexidia Analytics solution and the NICE Uptivity workforce optimization (WFO) suite.

Don’t Miss the NICE Session – Wednesday, February 22 at 15:30 in the Messe Forum, Hall 2:

NICE is participating in the CCW education program and invites delegates to attend a seminar entitled ‘Robotic Automation – Man and machine working hand in hand’. Senior Business Consultant at NICE, Benedikt Dormann will explain how with NICE Robotic Automation, people and robots can work together seamlessly.

Dormann explains: “NICE Robotic Automation removes the mundane and repetitive work, freeing up people to do what they’re best at: customer conversations, making value judgements and working complex cases. Work can be passed between them, so that you end up with a ‘virtual workforce’ and a ‘human workforce’ working hand in hand to provide unprecedented levels of efficiency, service and quality. One organization that has deployed the solution has achieved a €3M annual saving, whilst at the same time increasing customer satisfaction.”

For more information about CCW and to register visit: http://www.ccw.eu/en.html

Author: Rachael Trickey

Published On: 9th Feb 2017 - Last modified: 29th Mar 2017
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