Nominations Open for Innovation Awards

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Nominations are now invited for all categories in Customer Contact Innovation Awards 2015.

The Customer Contact Innovation Awards offer industry recognition for work that has made a significant impact on customer contact performance, operations and strategy in recent years.

Organised by the Professional Planning Forum – as part of their work to promote best practice in customer contact and to professionalise the role and contribution of analysts, planners and those involved in quality and customer experience – these awards showcase initiatives that make customer contact a pleasure for customers and contact centres a great place to work.

As well as the Innovation of the Year Award, judges look for outstanding success in contact centre planning, analytics, MI, reporting, customer experience and quality, performance management and outbound.

They are also excited by strategic innovation, use of social media and integration across the whole enterprise, including back office, field and retail.

Steve Woosey

“In addition to a real boost for the team if they win, many award entrants comment on how much they learn from the nomination and peer-to-peer evaluation process itself,” said Steve Woosey, Chief Executive of the Forum. “Don’t be put off nominating yourselves or suggesting other organisations. Sometimes the most hesitant and modest entrants take away the top prizes.”

Nominations are also sought for the Planning Forum Hero Awards. These awards are for people at all levels and the Forum especially welcomes nomination of ‘ordinary’ team members who have made a particular contribution – in their own organisation and as part of the wider profession.

Nominations need to be registered by 24th October.

Author: Megan Jones

Published On: 17th Sep 2014 - Last modified: 17th Sep 2019
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