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Photos from Transforming the Customer Experience with a Cloud Contact Centre

Published On: 22nd Sep 2017 12:58 - Modified: 24th Sep 2019

Olive held their London event on Thursday 21st September with a view to share how to use cloud technology to its full potential and boost the customer experience.

Conference room waiting for the audience to arrive for a day of learning

Conference networking

Olive had many industry experts on hand to share their knowledge of cloud. Each of these experts brought different specialities to the table, and they gave presentations on topics including: the evolution from call centre to customer engagement centre, the digitisation of the customer experience journey, and the best path to cloud.

Attendees discovered how new innovation and a fresh approach could lead to higher customer loyalty, employee satisfaction and operational efficiency.

For more information about Olive Communications, visit www.olive.co.uk

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

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