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Empowering CX: Turning Knowledge into Revenue with AI – Webinar

Published On: 10th Nov 2025 14:03 - Modified: 25th Nov 2025

Date: 25th November 2025, 11AM GMT

Location: Virtual

In Ireland’s competitive market, delivering fast, accurate, and personalised customer support is essential. Many businesses still face challenges with fragmented systems, outdated content management, and limited insights.

This webinar will show how AI-powered knowledge management can transform customer experience into a revenue driver. Using real-world case studies, they’ll explore how platforms like NICE CXone Expert:

Unify knowledge across teams and channels.
Empower agents with timely, contextual information.
Enhance self-service and reduce resolution times.
Provide cross-department visibility into the customer journey

Join this webinar and learn practical strategies to build a Knowledge Centre of Excellence, boosting loyalty, efficiency, and revenue.

About
NiCE

NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.

Find out more about NiCE

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Robyn Coppell

Empowering CX: Turning Knowledge into Revenue with AI​ – Webinar

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Empowering CX: Turning Knowledge into Revenue with AI – Webinar