Date: 25th November 2025, 11AM GMT
Location: Virtual
In Ireland’s competitive market, delivering fast, accurate, and personalised customer support is essential. Many businesses still face challenges with fragmented systems, outdated content management, and limited insights.
This webinar will show how AI-powered knowledge management can transform customer experience into a revenue driver. Using real-world case studies, they’ll explore how platforms like NICE CXone Expert:
- Unify knowledge across teams and channels.
- Empower agents with timely, contextual information.
- Enhance self-service and reduce resolution times.
- Provide cross-department visibility into the customer journey
Join this webinar and learn practical strategies to build a Knowledge Centre of Excellence, boosting loyalty, efficiency, and revenue.
Author: NiCE
Reviewed by: Robyn Coppell
Published On: 10th Nov 2025 - Last modified: 25th Nov 2025
Read more about - Archived Content, NiCE, NiCE CXone
