Helen Ginman of UandI Wellbeing discusses what contact centres can do to improve employee well-being and take good care of their teams in the “new normal”.
In our conversation with Helen, we also talk about common sources of contact centre stress, how you can actively promote well-being and the positive impact that looking after well-being can bring.
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To read Helen’s article:“52 mental health & wellbeing ideas for your workplace that won’t cost you a penny”, as discussed towards the end of the podcast, click here.
Podcast Time Stamps
- 1:00 – What Harms Agent Well-Being?
- 4:34 – Limiting Key Source of Contact Centre Stress
- 10:22 – Promoting Wellbeing in the Contact Centre
- 15:10 – Agent Well-Being Initiatives