Podcast – Contact Centre Transformation Ideas

Morris Pentel
758
Filed under - Podcasts, ,

Morris Pentel, Chairman of the Customer Experience Foundation, gives a presentation on how you can transform your contact centre’s performance, in this special edition of The Contact Centre Podcast.

A thumbnail photo of Morris Pentel
Morris Pentel

In his presentation, Morris also discusses key learnings from the COVID-19 outbreak and the importance of building positive habits, and he talks us through how we can set new tactical goals in the contact centre.

To listen to the podcast directly from this web page, just hit the play button below:

The Contact Centre Podcast – Episode 24:

Contact Centre Transformation Ideas

This podcast was made possible by our sponsor NICE. To find out more about NICE’s contact centre solutions, visit their website 

To watch the full recording of the webinar that this podcast has been sourced from, click here.

Podcast Time Stamps

  • 1:25 – The Impact of COVID-19 on Contact Centres
  • 5:30 – Taking Technology Off the Table
  • 8:40 – Emotional Support for Employees
  • 16:30 – Setting New Tactical Strategies
Author: Robyn Coppell

Published On: 13th Jul 2020 - Last modified: 21st Feb 2024
Read more about - Podcasts, ,

Follow Us on LinkedIn

Recommended Articles

Call Centre Helper Podcast cover image all episodes
The Contact Centre Podcast: Catch-up with Every Episode So Far!
Morris Pentel, A customer experience expert, talks on the contact centre podcast on 'is it time to rethink your call centre metrics?'
Podcast: Is It Time to Rethink Your Call Centre Metrics?
6 on green vegetation
6 Ideas for Customer Journey Mapping
The contact centre podcast cover art for Peter Massey's discussion on 'how can we increase customer engagement by doing less?'
Podcast: How can We Increase Customer Engagement by Doing Less