Podcast – Contact Centre Transformation Ideas Related Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast: Is It Time to Rethink Your Call Centre Metrics? Recorded Webinar: Contact Centre Transformation Ideas Podcast - What Makes a Great Customer Experience? 711 Filed under - Podcasts, Morris Pentel, NICE Morris Pentel, Chairman of the Customer Experience Foundation, gives a presentation on how you can transform your contact centre’s performance, in this special edition of The Contact Centre Podcast. Morris Pentel In his presentation, Morris also discusses key learnings from the COVID-19 outbreak and the importance of building positive habits, and he talks us through how we can set new tactical goals in the contact centre. To listen to the podcast directly from this web page, just hit the play button below: The Contact Centre Podcast – Episode 24:Contact Centre Transformation Ideas This podcast was made possible by our sponsor NICE. To find out more about NICE’s contact centre solutions, visit their website To watch the full recording of the webinar that this podcast has been sourced from, click here. Podcast Time Stamps 1:25 – The Impact of COVID-19 on Contact Centres 5:30 – Taking Technology Off the Table 8:40 – Emotional Support for Employees 16:30 – Setting New Tactical Strategies Author: Robyn Coppell Published On: 13th Jul 2020 - Last modified: 21st Feb 2024 Read more about - Podcasts, Morris Pentel, NICE Recommended Articles The Contact Centre Podcast: Catch-up with Every Episode So Far! Podcast: Is It Time to Rethink Your Call Centre Metrics? Recorded Webinar: Contact Centre Transformation Ideas Podcast - What Makes a Great Customer Experience? Related Reports eBook: Cut Contact Center Costs Without Straining Employees Report: The State of the Market for Workforce Engagement Solutions eBook: Hit Business Goals, Engage Agents, and Delight Customers eBook: Break Outdated WFM Paradigms Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter