Poll – How many calls do you monitor per agent per month?


How-many-calls-do-you-monitor-per-agent-per-month

During our webinar “New Solutions for Quality Monitoring and Performance Management” our audience were asked “How many calls do you monitor per agent per month?”

Poll answers
0 – 1; 7%
2 – 4; 34%
5 – 6; 26%
7 – 10; 19%
11 +; 14%

Source: Call Centre Helper website webinar poll    Sample size – 115    Date: March2013

Here is a link to the webinar: New Solutions for Quality Monitoring and Performance Management

We have a Free Call Monitoring Form you might want to try

Published On: 10th Sep 2013 - Last modified: 21st Nov 2016
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