According to our poll, 30% of contact centres have never thought about allowing advisors to work from home, but would not rule out implementing such a system.
Whereas, 31% say that doing so would not be suitable to their practice and will not consider allowing employees to work from home.
Poll – On home workers, which statement best describes your centre? – answers
Not suitable and won’t be trialling or implementing it – 31%
Currently in our plans but not yet implemented – 16%
In place and working well – 20%
In place but failing – 3%
Never considered it; may do in future – 30%
Source: Call Centre Helper webinar: 7 Contact Centre Challenges Sample size – 101 Date: April 2013