According to our poll, around half of all contact centres cannot track the percentage of inbound traffic which comes in via smartphone.
Poll – “Do you know what percentage of inbound traffic comes via smartphone?” – answers
Do not/cannot track – 49%
Less than 5% – 3%
6-20% – 16%
21-29% – 9%
30+% – 22%
Source: Call Centre Helper Webinar Poll – Webinar: 10 Predictions for 2016 Sample size – 137 Date: January 2016
We have a Free Call Monitoring Form you might want to try
Author: Megan Jones
Published On: 8th Apr 2016 - Last modified: 23rd Sep 2019
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