Talkdesk Ranked #1 in 16 G2 Summer Reports Related Articles Upland Software Secures 40+ Badges in G2’s Winter 2024 Market Reports Talkdesk Ranked #1 Overall for Global Contact Center Grid Talkdesk Leads the Industry in the G2 Report What is a Customer Satisfaction Score (and How to Calculate CSAT) © Prostock-studio - Adobe Stock - 206065525 Filed under - Contact Centre News, Talkdesk Talkdesk has announced it leads the contact centre industry in 16 reports across seven categories of the G2 Summer 2021 report. The categories include: Contact Centre Operations, Telecom Services for Contact Centre , Contact Centre Workforce, Auto Dialer Software, Contact Centre Knowledge Base, Speech Analytics, and Contact Centre Quality Assurance. Talkdesk tops all contact centre as a Service (CCaaS) vendors in total customer reviews on G2 with 1,374 reviews, 23% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also earned 36 G2 badges, including Leader, Best Usability, Most Implementable, Best Relationship, Highest User Adoption, Easiest to Use, Easiest Admin, Easiest Setup, Best Estimated ROI, and High Performer. Talkdesk highlights in the G2 Summer 2021 report include: Contact Centre Operations Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100 Telecom Services for Call Centres Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score Talkdesk ranks #1 in the Small-Business Grid based on G2 Score Talkdesk has a G2 Satisfaction Score of 94 out of a possible 100 Contact Centre Workforce Talkdesk ranks #1 for Relationship Talkdesk ranks #1 for Usability Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100 Auto Dialer Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Small-Business Grid based on G2 Score Talkdesk ranks #1 for Momentum Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100 Contact Centre Knowledge Base Talkdesk ranks #1 for Implementation Talkdesk ranks #1 for Usability Talkdesk has a G2 Satisfaction Score of 90 out of a possible 100 Speech Analytics Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 for Momentum Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100 Contact Centre Quality Assurance Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score Talkdesk has a G2 Satisfaction Score of 86 out of a possible 100 “Great customer experiences happen only by design, especially in a digital world where consumers have more choices and channels than ever before,” said Kieran King, chief customer officer, Talkdesk. “Our mission at Talkdesk is to provide businesses everywhere, in every industry, the tools to architect the kinds of experiences that build trust and loyalty. We’re proud to consistently earn such high scores from G2 reviewers because it tells us our solutions are helping organizations achieve their CX objectives and driving tangible business results.” For more information about Talkdesk - visit the Talkdesk Website About Talkdesk Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another. Read other posts by Talkdesk Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Talkdesk Published On: 28th Jun 2021 Read more about - Contact Centre News, Talkdesk Recommended Articles Upland Software Secures 40+ Badges in G2’s Winter 2024 Market Reports Talkdesk Ranked #1 Overall for Global Contact Center Grid Talkdesk Leads the Industry in the G2 Report What is a Customer Satisfaction Score (and How to Calculate CSAT) Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter