Talkdesk Leads the Industry in the G2 Report Related Articles Talkdesk Ranked #1 in 16 G2 Summer Reports What is a Customer Satisfaction Score (and How to Calculate CSAT) Talkdesk Performs Well In G2 Report Talkdesk's Global Partner Programme Continues to Grow © Dezay-Adobe Stock-282210521 109 Filed under - Contact Centre News, Talkdesk Talkdesk has announced it leads the contact centre solutions industry in 17 reports across six categories of the G2 Spring 2021 report: Best Contact Center Operations Software, Best Telecom Services for Call Centers, Best Auto Dialer Software, Best Speech Analytics Software, Best Contact Center Quality Assurance Software and Best Contact Center Knowledge Base. Talkdesk tops all Contact Center as a Service (CCaaS) vendors in total customer reviews on G2 with 1,200 reviews, 37% more than its nearest competitor and a score of 4.4 out of 5 stars. Talkdesk also again earned G2 badges for Best Usability and Most Implementable, as well as new badges for Best Relationship, Easiest Doing Business With, Best Support and Easiest to Use. Talkdesk highlights in the G2 Spring 2021 report include: Best Contact Center Operations Software Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score Talkdesk ranks #1 in the Small-Business Grid based on G2 Score Talkdesk has a G2 Satisfaction Score of 95 out of a possible 100 Best Telecom Services for Call Centers Software Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Mid-Market Grid based on G2 Score Talkdesk ranks #1 in the Small-Business Grid based on G2 Score Talkdesk has a G2 Satisfaction Score of 93 out of a possible 100 Best Auto Dialer Software Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 in the Small-Business Grid based on G2 Score Talkdesk ranks #1 for Implementation Talkdesk ranks #1 for Momentum Talkdesk ranks #1 for Relationship Talkdesk ranks #1 for Usability Talkdesk has a G2 Satisfaction Score of 91 out of a possible 100 Best Contact Center Knowledge Base Talkdesk ranks #1 for Usability Talkdesk ranks #1 for Implementation Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100 Best Speech Analytics Software Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 for Momentum Talkdesk has a G2 Satisfaction Score of 92 out of a possible 100 Best Contact Center Quality Assurance Software Talkdesk ranks #1 overall based on G2 Score Talkdesk ranks #1 for Implementation Talkdesk has a G2 Satisfaction Score of 88 out of a possible 100 Tiago Paiva “We are proud to again see Talkdesk recognized as a leader in multiple critical categories and seventeen reports in this influential report by G2. Customer service, innovation and ease of use are Talkdesk hallmarks, and it is an honour to have thousands of customers voice support for Talkdesk as a leader in these areas,” said Tiago Paiva, chief executive officer, Talkdesk. “We are absolutely changing the customer experience, and this recognition further distances Talkdesk from other cloud-based contact centre competitors.” Author: Robyn Coppell Published On: 25th Mar 2021 - Last modified: 30th Mar 2021 Read more about - Contact Centre News, Talkdesk Recommended Articles Talkdesk Ranked #1 in 16 G2 Summer Reports What is a Customer Satisfaction Score (and How to Calculate CSAT) Talkdesk Performs Well In G2 Report Talkdesk's Global Partner Programme Continues to Grow Related Reports Report: The Top 5 Metrics Shaping Bank and Credit Union Performance eBook: ChatGPT and the Contact Center of the Future eBook: The Top 3 Ways to Reduce Call Volumes Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter