Contact Centre Research

Most People Prefer the Name Contact Centre over Call Centre

Published On: 14th Nov 2012 10:14 - Modified: 19th Jan 2026

“Contact Centre or Call Centre? Which do you prefer? ” was asked of our readers and the results were:

Contact Centre – 60%
Call Centre – 32%
No preference – 8%

Source: Call Centre Helper website reader poll Votes: 430 Date: April 2012

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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Most People Prefer the Name Contact Centre over Call Centre

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