Rethinking Contact Strategies in the Age of AI – Webinar

Date: 23rd Oct 2025 | 1:30pm (BST)

Location: Virtual

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From AI Assistants to AI Agents – understand the forces reshaping contact and how to turn them into your competitive advantage.

Today’s customers expect fast, frictionless and personalised service – on their terms, through their preferred channel, and at any hour.

At the same time, AI assistants and call-screening technologies are changing how people choose to connect with businesses.

Join MaxContact for a practical session exploring how AI Agents can help you rethink your entire contact strategy – inbound, outbound and self-serve – so you can stay connected, compliant and competitive in the age of AI.

MaxContact will cover:

• The new reality: Customer expectations are rising
• The technology shift: AI assistants and call screening
• The solution: AI Agents for inbound, outbound and self-serve
• Outbound reinvented
• Inbound and self-serve reimagined
• The ROI of AI

You’ll leave this session with:

• A clear understanding of how customer expectations and AI are reshaping contact.
• Practical steps to adapt your strategy for today’s inbound, outbound and self-serve journeys.
• A framework for using AI Agents to deliver measurable results – faster responses, lower costs, happier customers.

Register Now!

Author: MaxContact
Reviewed by: Hannah Swankie