Rethinking Contact Strategies in the Age of AI – Webinar

Date: 23rd Oct 2025 | 1:30pm (BST)

Location: Virtual

From AI Assistants to AI Agents – understand the forces reshaping contact and how to turn them into your competitive advantage.

Today’s customers expect fast, frictionless and personalised service – on their terms, through their preferred channel, and at any hour.

At the same time, AI assistants and call-screening technologies are changing how people choose to connect with businesses.

Join MaxContact for a practical session exploring how AI Agents can help you rethink your entire contact strategy – inbound, outbound and self-serve – so you can stay connected, compliant and competitive in the age of AI.

MaxContact will cover:

• The new reality: Customer expectations are rising
• The technology shift: AI assistants and call screening
• The solution: AI Agents for inbound, outbound and self-serve
• Outbound reinvented
• Inbound and self-serve reimagined
• The ROI of AI

You’ll leave this session with:

• A clear understanding of how customer expectations and AI are reshaping contact.
• Practical steps to adapt your strategy for today’s inbound, outbound and self-serve journeys.
• A framework for using AI Agents to deliver measurable results – faster responses, lower costs, happier customers.

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Reviewed by: Hannah Swankie