Sabio Group Launches Wellbeing Companion Solution

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Filed under - Contact Centre News,

Sabio Group has launched a new and innovative Wellbeing Companion solution, which is a key part of its newly created Wellbeing Programme.

The digital customer experience (CX) transformation specialist’s Wellbeing Programme is designed to illuminate, implement, and monitor wellbeing strategies within organizations.

Its newly launched Wellbeing Companion will play a central role in the programme, taking advantage of ongoing, anonymized data to support advisors and managers as part of a systematic approach to an organization’s wellbeing strategy.

The Companion is part of a three-pronged wellbeing service which includes Consultancy and Success Management. The trio forms a holistic, tailored and data-led wellbeing programme that places employee welfare at the forefront of organizational culture.

Nigel Winship, Principal Specialist Architect at Sabio, said: “The launch of the Wellbeing Companion as part of our complete Wellbeing Programme represents a significant step in our mission to integrate wellbeing into the very fabric of a business’s contact centre operations.

“The Programme will empower organizations to take proactive steps towards the welfare of their staff and we’re excited to be playing such an active part in transforming future wellbeing journeys.”

Sabio’s Wellbeing Consultancy service is part one of the Programme. It shines a spotlight on an organization’s wellbeing strategy, working environment and employee experience through an eight-to-twelve-week discovery process culminating in a detailed report of specific, actionable insights.

The Wellbeing Companion is then introduced as part two to empower the organization to engage with its contact centre advisors.

The Companion gathers critical, anonymized information on how the working environment is impacting the advisor, which can then be analysed based on Sabio’s validated and science-based psycho-social model.

Ongoing Success Management completes the three-part Programme, with Sabio supporting an organization’s wellbeing journey through a series of training engagements and realistic action plans.

Dr Phoebe Asquith, Senior Business Consultant at Sabio Group, emphasized the importance of the full Wellbeing Programme.

She said: “The launch of our Wellbeing Programme, underpinned by the Wellbeing Companion, is an embodiment of our commitment to enhancing positive workplace experiences for all.

“The Wellbeing Companion, in particular, harnesses the power of science and technology to create a powerful interactive experience that engages and supports staff, ultimately fostering a positive working environment and better wellbeing in the contact centre.”

The launch of Sabio’s Wellbeing Programme represents a major stride in its ongoing wellbeing agenda. With user-friendly interfaces, dynamic tools, and interactive content, it is designed to make wellbeing an accessible and tangible aspect of everyday work life in the contact centre.

Tom Mullen, Chief Product Officer at Sabio Group, said: “Our Wellbeing Programme is not just a programme but a philosophy. It’s about creating a work environment where people can thrive.

“This solution embodies Sabio’s commitment to innovative technology that serves not just the business needs of our clients, but the wellbeing needs of their staff. Today’s launch is just the beginning of our journey towards more integrated, holistic and data-driven wellbeing solutions.”

Sabio Group’s Wellbeing Programme with the newly launched Wellbeing Companion exemplifies the company’s dedication to driving change in the workplace. It demonstrates Sabio’s commitment to providing innovative solutions that not only improve business operations but also enhance employee welfare.

For more information about Sabio - visit the Sabio Website

About Sabio

Sabio Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

Find out more about Sabio

Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.

Author: Sabio

Published On: 15th Jun 2023 - Last modified: 20th Jun 2023
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