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Calm Down Dear- Here is a list of phrases, sent in by our readers, which you mus ..
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Exceeding a customer’s expectation helps ensure they will return. Matthew Brow ..
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Dave Salisbury urges us to reconsider our current training philosophy, as we may ..
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Dave Salisbury discusses the approach of two companies in delivering great custo ..
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Contact centre leaders aim to provide great experiences, but actions toward agen ..
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Call Monitoring has in recent years become the key tool for ensuring quality in ..
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