Superfood Company Deploys Contact Centre Platform

8×8 have announced that Sunwarrior – a fast-growing health-conscious, all natural, raw superfood company – has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organisation with one system of engagement and intelligence.

Utah-based Sunwarrior is a fast-growing enterprise that makes the best vegan plant-based protein powders and natural supplements.

The company’s previous cloud communications provider was unable to support its efforts to propel scalable growth, specifically its contact centre expansion.

After evaluating a number of cloud communications solutions, Sunwarrior chose 8×8 X Series for its ability to scale globally, provide superior call quality, and deliver in-depth analytics and reporting capabilities across all employee and customer interactions.

“Providing customers with quality health benefits that illuminate the body, mind and planet drives everything we do and is core to our mission,” said Mike Dennison, Head of IT at Sunwarrior.

“Rapid expansion highlighted our need to make a transformational communications and contact centre investment.”

“We required a single communications solution that allows employees and customers to interact on the channel of their choice.”

“Partnering with 8×8 provides Sunwarrior with the critical foundation to take our business to the next level, and enhance employee and customer engagement.”

“The NetSuite integration available in X Series is extremely valuable for us as it provides rich context for every customer interaction, and deep insights into the entire customer journey to help us serve them better and ultimately drive revenue.”

8×8’s omnichannel contact centre capabilities will allow Sunwarrior customers to interact with the company via their preferred channel, such as voice, email and live chat.

Also, real-time collaboration services enable the company’s employees to reach the right internal subject-matter expert any time, anywhere across the customer experience journey to accelerate time-to-resolution.

“Fast-growth companies are increasingly moving from multiple-point solutions in the cloud to a single unified cloud-based system of engagement to reduce operational costs and accelerate revenue,” said Scott Sampson, Senior Vice President of Midmarket & Enterprise at 8×8.

“We are excited to partner with Sunwarrior as they expand their contact centre capabilities, and lay the foundation for an enterprise engagement solution that is easy to scale, and is powered by rich data analytics to fuel their next phase of growth.”