Survey Report: What Contact Centres Are Doing Right Now (2018 Edition)


Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.

A Call Centre Helper Research Paper sponsored by:

Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact

Click here to download your copy of the Research Paper

Click here for our most recent survey

Published On: 7th Jan 2019 - Last modified: 22nd Jan 2021
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