Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.
We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.
What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact
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To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
- What Contact Centres Are Doing Right Now (2023 Edition)
- What Contact Centres Are Doing Right Now (2022 Edition)
- What Contact Centres Are Doing Right Now (2021 Edition)
- What Contact Centres Are Doing Right Now (2020 Edition)
- What Contact Centres Are Doing Right Now (2019 Edition)
- What Contact Centres Are Doing Right Now (2018 Edition)
- What Contact Centres Are Doing Right Now (2017 Edition)
- What Contact Centres Are Doing Right Now (2016 Edition)
- What Contact Centres Are Doing Right Now (2015 Edition)
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 17th Jan 2022 - Last modified: 16th Jan 2026
Read more about - Contact Centre Research, Business Systems, Diabolocom, Genesys, IFS, NiCE CXone, Research
