2018 Survey Report: What Contact Centres Are Doing Right Now

17th Jan 2022
2,749
Related Articles
2020 autumn survey report
2020 Survey Report: What Contact Centres Are Doing Right Now
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
2019 autumn survey report
2019 Survey Report: What Contact Centres Are Doing Right Now
NICE CXone Extreme Makeover Box
2018 autumn survey

2,749
Filed under - Contact Centre Research, , , , , ,

Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.

What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact

Related Research

To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:

You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:

For more great information check out our other Contact Centre Research

Published On: 17th Jan 2022 - Last modified: 10th Nov 2022
Read more about - Contact Centre Research, , , , , ,

Recommended Articles

2020 autumn survey report
2020 Survey Report: What Contact Centres Are Doing Right Now
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now
2020 spring survey report
2020 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.