2018 Survey Report: What Contact Centres Are Doing Right Now

2018 autumn survey

3,383

Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.

What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact

Author: Rachael Trickey

Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
Read more about - Contact Centre Research, , , , , ,


Recommended Articles

2020 autumn survey report
2020 Survey Report: What Contact Centres Are Doing Right Now
2019 Survey Report: Is Your Contact Centre Delivering Exceptional Customer Service?
2021 survey report
2021 Survey Report: What Contact Centres Are Doing Right Now