2018 Survey Report: What Contact Centres Are Doing Right Now


2018 autumn survey

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Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.

We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.

What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact

Published On: 17th Jan 2022 - Last modified: 10th Nov 2022
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