Throughout September and October 2018, Call Centre Helper readers were invited to take part in our annual contact centre survey.
We asked 45 questions to over 350 contact centre professionals to gather our greatest ever overview of the contact centre industry.
What Contact Centres Are Doing Right Now (2018): A Call Centre Helper Research Paper sponsored by Business Systems, Diabolocom, Genesys, IFS World, Jabra, NICE inContact
Related Research
To download the full copies of our ‘What Contact Centres Are Doing Right Now’ survey reports follow the links below:
- What Contact Centres Are Doing Right Now (2023 Edition)
- What Contact Centres Are Doing Right Now (2022 Edition)
- What Contact Centres Are Doing Right Now (2021 Edition)
- What Contact Centres Are Doing Right Now (2020 Edition)
- What Contact Centres Are Doing Right Now (2019 Edition)
- What Contact Centres Are Doing Right Now (2018 Edition)
- What Contact Centres Are Doing Right Now (2017 Edition)
- What Contact Centres Are Doing Right Now (2016 Edition)
- What Contact Centres Are Doing Right Now (2015 Edition)
You can also download the full copies of our ‘Is Your Contact Centre Delivering Exceptional Customer Service?’ survey reports by following the links below:
- Is Your Contact Centre Delivering Exceptional Customer Service? (2020 Edition)
- Is Your Contact Centre Delivering Exceptional Customer Service? (2019 Edition)
- How Contact Centres Are Delivering Exceptional Customer Service (2016 Edition)
For more great information check out our other Contact Centre Research
Author: Rachael Trickey
Published On: 17th Jan 2022 - Last modified: 10th Oct 2023
Read more about - Contact Centre Research, Business Systems, Diabolocom, Genesys, IFS, NICE CXone, Survey
