Articles - Andrea Matsuda

Andrea Matsuda has worked for NICE for over 2 years, and currently serves as their Head of Product Marketing Team for Workforce Management.

In this job, she manages vendor relationships and activities, Delivers webinars with prospects, customers and enablement for internal sales, Creates and directs various type of content to tell the appropriate message and Plans and executes marketing campaigns and events.

Connect with Andrea on LinkedIn

Optimisation concept with laptop behind process improvement icons
The Controllables Contact Centres Should Optimize
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Connecting the Data Divide for BPO Partnerships
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Reverse the Recessional Curse by Optimizing AI
Customer support phone operator working at computer.
How Contact Centres Can Do More With Less and Win in the Turns
High performance, Problem solving, quality control concept
How Machine Learning Is Optimizing Schedules and EX
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AI Simulations Enabling More Accurate Forecasting