Articles - Andrea Matsuda

Andrea Matsuda has worked for NICE for over 2 years, and currently serves as their Head of Product Marketing Team for Workforce Management.

In this job, she manages vendor relationships and activities, Delivers webinars with prospects, customers and enablement for internal sales, Creates and directs various type of content to tell the appropriate message and Plans and executes marketing campaigns and events.

Connect with Andrea on LinkedIn

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How to Motivate Staff and Drive Employee Engagement
Unlocking the latest WFM secrets webinar featured image
Webinar Recording: Unlocking the Latest WFM Secrets
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Bringing the Back Office Into Your Omnichannel Contact Centre
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Our Top Webinars of 2024
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Is Your Scheduling in Need of an Overhaul? Try These 8 Top Tips
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9 Ways to Unlock Scheduling Flexibility and Gamify Shift Management
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AI Creating Dynamic End-to-End Possibilities For a Thriving Contact Centre
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How to Bring Scheduling Into the Digital Age
Video Image: The Benefits of Switching Up Your Agents’ Day
The Benefits of Switching Up Your Agents’ Day
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Top Tips for Digital Channels – Forecasting and Scheduling
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7 Ways Technology Can Help Exceed Service Level Targets
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Top Tips for Workforce Management (WFM)
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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Tools and Techniques to Boost Advisor Productivity
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Tips, Tools, and Techniques for Contact Centre Forecasting
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9 Clever Ways to Improve Agent Schedules
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Recorded Webinar: Beat Attrition! Quick Wins for Empowering Your Agents
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The Key Steps to Customer Engagement Transformation
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Three Steps to Capturing Greater Value From Your Hybrid Workforce
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The New Paradigms Changing Workforce Management
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Do You Hear That? It’s the Sound of a Quiet Quitter
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Elevating EX During an Economic Downturn
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Why You Need to Integrate Your WFM and HR Systems
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7 Ways to Better Manage Your Remote or Hybrid Workforce