Articles - Andrea Matsuda

Andrea Matsuda has worked for NICE for over 2 years, and currently serves as their Head of Product Marketing Team for Workforce Management.

In this job, she manages vendor relationships and activities, Delivers webinars with prospects, customers and enablement for internal sales, Creates and directs various type of content to tell the appropriate message and Plans and executes marketing campaigns and events.

Connect with Andrea on LinkedIn

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Reverse the Recessional Curse by Optimizing AI
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How Contact Centres Can Do More With Less and Win in the Turns
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How Machine Learning Is Optimizing Schedules and EX
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Tools and Techniques to Boost Advisor Productivity
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AI Simulations Enabling More Accurate Forecasting
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The Key Steps to Customer Engagement Transformation
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Three Steps to Capturing Greater Value From Your Hybrid Workforce