Articles - Attrition

High attrition can put pressure on every part of a contact centre, starting with recruitment and training, through to service quality and morale. This page brings together expert insights, data-driven guides, and proven retention strategies to help you understand why people leave and what encourages them to stay. Explore how leadership, recognition, wellbeing, and career development all influence staff loyalty.

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Attrition Rate and How to calculate it with person packing up desk
What is Attrition Rate and How to Calculate It
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Top 20 Motivational Games for the Contact Centre
29 Strategies to Tackle Agent Absence and Attrition
Hand choosing person from group - bad hire concept
Do You Know the True Cost of a Bad Hire in the Contact Centre?
Tackling staff turnover: what the experts recommend
How to Write a Successful Recruitment Strategy
Positive and negative experience concept
Hang On a Minute… Is AI Worsening EX?
A picture of someone running out the door
8 Tips to Reduce Agent Attrition
Image of a call centre
10 Things You Need to Know About Call Centres
A person reading a letter
How Do I Ensure a Successful Recruitment Strategy?
Top 20 Ways to Reduce Attrition Rates in Your Contact Centre
attrition people in circle
What Is Attrition?
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
exit door
How to Make Exit Interviews Work for You
The best way to conduct an exit interview
5 Ways to Retain Advisors Using the Same Tools as Customer Retention
Turnover or Turnaround? Ten Tips to Help Retain your Staff
46 Tips for Managing Absence
Top ten tips for taking pressure off the call centre
Shift planning and change concept with clock and calendar over sky
How to Change Your Shift Patterns – Without Losing Your Best Agents!
Pop art saying we will miss you - leaving work concept
A Fond Farewell: How to Offboard and Celebrate Departing Agents
Video Image: The Benefits of Switching Up Your Agents’ Day
The Benefits of Switching Up Your Agents’ Day
Person who quit holding a box of belongings
Why Your Agents Are Calling It Quits
Video Image: Why You Shouldn’t Make Assumptions About Unsociable Hours
Why You Shouldn’t Make Assumptions About Unsociable Hours
 
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