Articles - Attrition

High attrition can put pressure on every part of a contact centre, starting with recruitment and training, through to service quality and morale. This page brings together expert insights, data-driven guides, and proven retention strategies to help you understand why people leave and what encourages them to stay. Explore how leadership, recognition, wellbeing, and career development all influence staff loyalty.

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A photo of a man closing a blue door
10 Ways to Reduce New Employee Attrition
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How to Calculate Customer Churn Rate – the Formula
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10 Things You Need to Know About Call Centres
Fired female employee holding box of belongings in an office
10 Ways to Control Contact Centre Attrition
Call Centre Problems image
The Top Ten Call Centre Problems
How to Master Workforce Forecasting
Create a Contact Centre Orientation Plan to Reduce Attrition
5 Ways to Retain Advisors Using the Same Tools as Customer Retention
4 Ways to Reduce Contact Centre Agent Attrition
14 Contact Centre Challenges With Expert Solutions
Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance
Six Tips to Tackle Stress and Boost Staff Well-Being
Top 20 Ways to Reduce Attrition Rates in Your Contact Centre
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
exit door
How to Make Exit Interviews Work for You
29 Strategies to Tackle Agent Absence and Attrition
Recorded Webinar: How to Measure Employee Engagement
How to Reduce Call Centre Attrition
Recruiting for the long term…
Turnover or Turnaround? Ten Tips to Help Retain your Staff
The best way to conduct an exit interview
Top ten tips for taking pressure off the call centre
Three Hour glass showing different levels of sand
How to optimise part time working in the call centre
The Top Ten Call Centre Solutions
 
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