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Articles - Cognigy
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RECENT
POPULAR
Elevating Phone Bots With AI-Powered Voice Biometrics
Cognigy Named ‘AI Automation Specialists of the Year’ 2022
A Three-Step Process to Evaluate the Right Conversational AI Platform
Case Study: How CRMG Disrupted Its Industry With Cognigy AI
Conversational AI in 2022: A Look Ahead
Cognigy Increases Series B Funding
Why an AI-Powered Contact Centre Will Never Replace Human Agents
What Your Customers Really Think About Customer Service Automation
Cognigy Named a Leader by Gartner
Why Your Customers Get Upset and What You Can Do to Fix It
Cognigy Named as One of Germany’s Fastest Growing Technology Companies
Previous
Editor's Pick
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
21 Tips to Make Your Customers Feel Truly Valued
Latest Resources
eBook: 5 Ways Conversational AI Can Support Contact Centre Automation
eBook: 9 Practical Ways to Use Generative AI for Contact Centers
Upcoming Events
Demo Thursday: Giving Your Agents Superpowers – Webinar
Thu 25 Apr 2024
Beyond Boundaries Global Festival
Thu 25 Apr 2024
Latest Insights
Ofcom Latest: What Contact Centre Leaders Need to Know
Delivering Exceptional Experiences in the Real World
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?