Take Part: The UK Contact Centre Decision-Makers’ Guide Related Articles Getting Past Gatekeepers to Actually Speaking With Decision-Makers Take Part in the 2023 UK Contact Centre Decision-Makers' Guide The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 2023 Trends: Tech Gets New Decision Makers © Vector Stock Pro - Shutterstock - 2143080119 Filed under - Contact Centre News, ContactBabel With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations. Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry. You can receive it for free, along with the detailed “2024 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made available exclusively to participants in early December. To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2024/ If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com. The deadline for survey completion is Friday 17th November. Author: Robyn Coppell Published On: 5th Oct 2023 - Last modified: 10th Oct 2023 Read more about - Contact Centre News, ContactBabel Recommended Articles Getting Past Gatekeepers to Actually Speaking With Decision-Makers Take Part in the 2023 UK Contact Centre Decision-Makers' Guide The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 2023 Trends: Tech Gets New Decision Makers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter