Take Part: The UK Contact Centre Decision-Makers’ Guide

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With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry.

Take part in the The 2024 UK Contact Centre Decision-Makers' Guide

You can receive it for free, along with the detailed “2024 UK Contact Centre HR & Operational Benchmarking” report (which is £375 to non-participants). Findings will be made available exclusively to participants in early December.

To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2024/

If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com.

The deadline for survey completion is Friday 17th November.

Author: Robyn Coppell

Published On: 5th Oct 2023 - Last modified: 10th Oct 2023
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