Take Part in the 2023 UK Contact Centre Decision-Makers’ Guide Related Articles How to Set up a Call Centre How to Calculate Forecast Accuracy Getting Past Gatekeepers to Actually Speaking With Decision-Makers Erlang C Formula - Made Simple With an Easy Worked Example © HobbitArt - Adobe Stock - 2052566909 Filed under - Contact Centre News, ContactBabel With insights built on hard data, the 20th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the largest and most comprehensive study of UK customer contact operations. Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is the primary source of real information about what is happening in the UK’s customer contact industry. You can receive it for free, along with the detailed “2023 UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made available exclusively to participants in November. To take part, please visit: https://www.smartsurvey.co.uk/s/UKDMG2023 If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com. The deadline for survey completion is Friday 4th November. Author: Robyn Coppell Published On: 3rd Oct 2022 - Last modified: 4th Oct 2022 Read more about - Contact Centre News, ContactBabel Recommended Articles How to Set up a Call Centre How to Calculate Forecast Accuracy Getting Past Gatekeepers to Actually Speaking With Decision-Makers Erlang C Formula - Made Simple With an Easy Worked Example Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter