Take Part in the 2022 UK Contact Centre Decision-Makers’ Guide

Person being interviewed

With insights built on hard data, the 19th annual edition of “The UK Contact Centre Decision-Makers’ Guide” is the study of UK customer contact operations.

Covering digital service, customer experience, AI, omnichannel, gamification, technology, salaries, attrition and strategy, this 400-page report is a source of information about what is happening in the UK’s customer contact industry.

UK CC DMG 2022 infographic

You can receive it for free, along with the detailed “UK Contact Centre HR & Operational Benchmarking” report (which is £350 to non-participants). Findings will be made exclusively available to participants in November 2021.

To take part, please visit: www.smartsurvey.co.uk/s/UKDMG2021-22/

If you have any questions, including seeing a copy of the questionnaire before completion, please email smorrell@contactbabel.com

Author: Robyn Coppell

Published On: 23rd Sep 2021 - Last modified: 28th Sep 2021
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

How to Set up a Call Centre
The Forecast Accuracy Formula
How to Calculate Forecast Accuracy
A picture of a glowing arrow penetrating a barrier
Getting Past Gatekeepers to Actually Speaking With Decision-Makers
A black calculator with pen on solid blue background with the erlang c formula
Erlang C Formula - Made Simple With an Easy Worked Example