The 2021-22 UK Customer Experience Decision-Makers’ Guide Related Articles UK Phonetic Alphabet - Free Download NPS Benchmark 2023: A Guide For Leading Industries The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 2023 Trends: Tech Gets New Decision Makers © Prostock-studio - Adobe Stock - 317273782 Filed under - Contact Centre News, ContactBabel “The 2021-22 UK Customer Experience Decision-Makers’ Guide”, based on surveys with 211 UK organisations and 1,000+ interviews with UK consumers, is now available for free download. The report shows customer experience and contact centre professionals: How the pandemic has affected customer experience & performance How your CX performance benchmarks compare to your competitors Which technologies have the greatest positive impact on CX The most useful CX measurements and benchmarks The channels that customers want to use – and when How automation really affects the customer experience. Findings are reported by vertical market and organisation size, so you can compare your CX initiatives with organisations like yours. To download the report for free, visit www.contactbabel.com Author: Robyn Coppell Published On: 17th Sep 2021 Read more about - Contact Centre News, ContactBabel Recommended Articles UK Phonetic Alphabet - Free Download NPS Benchmark 2023: A Guide For Leading Industries The CX Issues Putting Pressure on Decision-Makers and How to Fix Them 2023 Trends: Tech Gets New Decision Makers Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter