There are four main types of call recording
- Bulk recording of every call
- On demand – initiated by the agent
- On demand – initated by the supervisor or manager
- Random recording for quality assurance
Further reading
- A-Z of call recording features
- Implementing Call Recording
- VoIP Call Recording
- Call recording reports
Author: Jonty Pearce
Published On: 14th Apr 2010 - Last modified: 11th Aug 2022
Read more about - Technology, Call Recording, ContactBabel
