Types Of Call Recording

7,245
Related Articles
The Call Recording and Speech Analytics Reference Guide
A picture of an agent wearing a headset
What Is Call Recording and Why Is It So Important?
Recording Calls In Contact Centres
Call Recording Case Studies
recording voice
© ninefotostudio - Adobe Stock - 298114864

7,245
Filed under - Technology, ,

There are four main types of call recording

  • Bulk recording of every call
  • On demand – initiated by the agent
  • On demand – initated by the supervisor or manager
  • Random recording for quality assurance
Image:types-of-recording.gif Image:types-of-recording-size.gif Image:types-of-recording-type.gif

Further reading

Published On: 14th Apr 2010 - Last modified: 11th Aug 2022
Read more about - Technology, ,

Recommended Articles

The Call Recording and Speech Analytics Reference Guide
A picture of an agent wearing a headset
What Is Call Recording and Why Is It So Important?
Recording Calls In Contact Centres
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.