The Award Winning Contact Centre Magazine

Types Of Call Recording

6,831
Types of recording

6,831
Filed under - Technology, , ,

There are four main types of call recording

  • Bulk recording of every call
  • On demand – initiated by the agent
  • On demand – initated by the supervisor or manager
  • Random recording for quality assurance
Image:types-of-recording.gif Image:types-of-recording-size.gif Image:types-of-recording-type.gif

Further reading

Published On: 14th Apr 2010 - Last modified: 19th Sep 2019
Read more about - Technology, , ,

Recommended Articles

The Call Recording and Speech Analytics Reference Guide
Implementing Call Recording
What to Look for When Buying… A Call Recording Solution
Contact Centre Reports, Surveys and White Papers
Get the latest exciting call centre reports, specialist whitepapers, interesting case-studies and industry events straight to your inbox.