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Types Of Call Recording

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Types of recording

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Filed under - Technology, , ,

There are four main types of call recording

  • Bulk recording of every call
  • On demand – initiated by the agent
  • On demand – initated by the supervisor or manager
  • Random recording for quality assurance
Image:types-of-recording.gif Image:types-of-recording-size.gif Image:types-of-recording-type.gif

Further reading

Published On: 14th Apr 2010 - Last modified: 19th Sep 2019
Read more about - Technology, , ,

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