Types Of Call Recording

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Types of recording

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Filed under - Call Recording Reference Guide, ,

There are four main types of call recording

  • Bulk recording of every call
  • On demand – initiated by the agent
  • On demand – initated by the supervisor or manager
  • Random recording for quality assurance
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Further reading

Published On: 14th Apr 2010 - Last modified: 8th Aug 2017
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