Types Of Call Recording

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Ther

e are four main types of call recording
  • Bulk recording of every call
  • On demand - initiated by the agent
  • On demand - initated by the supervisor or manager
  • Random recording for quality assurance
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Further reading

Author: Jonty Pearce

Published On: 14th Apr 2010 - Last modified: 11th Aug 2022
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The Call Recording and Speech Analytics Reference Guide
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