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Articles - Customer Satisfaction (CSAT)

Discover our range of materials on measuring and improving CSAT scores in contact centres.

Stop Using Average Handling Time (AHT) and Increase Customer Satisfaction

The Best Words to Rescue an Unhappy Customer Experience

Top Customer Service Strategies – No. 3 Recognise the Importance of Customer Loyalty

How to Stop Advisors Rushing Through Calls at the End of Their Shifts

Recorded Webinar: Critical Link between Agent Satisfaction and Customer Experience

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15 Scheduling Mistakes You Need to Avoid at All Cost

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How to Improve Customer Satisfaction

6 Key Metrics for Your Call Centre Dashboard

How to Get More From Your Customer Satisfaction (CSat) Scores

Why Is Measuring Customer Satisfaction So Important?

19 Ways to Exceed Your Customers’ Expectations

Average Handling Time (AHT) vs Customer Experience

The Do’s and Don’ts of Homeworking

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What Is CSAT? Definition, How to Measure CSAT, and Tips From Experts

Video Image: Tips to Reduce Call Queue Time

Tips to Reduce Call Queue Time

10 Best Practices for Quality Monitoring

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25 Ways to Improve Your Customer Satisfaction Surveys

Top Customer Service Strategies – No.5 Listen to Your Customers and Staff

21 Ways to Boost Customer Satisfaction

Best-Practice Ideas for Improving Performance

8 Key Elements of a Customer Experience CX Lifecycle

The Key Elements of a CX Lifecycle and Ways to Improve It

58 Ways to Change Your Contact Centre

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21 Tips to Make Your Customers Feel Truly Valued

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Editor's Pick

Thumbnail The Little Things That “Make or Break” a Contact Centre

The Little Things That “Make or Break” a Contact Centre

Thumbnail How to Deal With That Awkward Agent

How to Deal With That Awkward Agent

Thumbnail 10 Ways to Give New Recruits an Amazing Welcome

10 Ways to Give New Recruits an Amazing Welcome

Thumbnail How to Encourage Your Teams Back to the Office

How to Encourage Your Teams Back to the Office

Call Centre Helper is an Award Winning Magazine for Contact Centers, Customer Service, BPO and CX.
Hot Topics : CX - CCaaS - AI - Analytics - WFM

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