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About Us
Articles - Customer Satisfaction (CSAT)
Discover our range of materials on measuring and improving CSAT scores in contact centres.
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How Can CX Improve the Contact Centre?
The “Hard Times” customer retention guide
Getting Customer Satisfaction Surveys Right First Time
The best ways to end an inbound complaint call
Five tips to improve customer retention
The best ways to collect customer feedback
Top Customer Service Strategies – No 9. Measure Your Performance
Recorded Webinar: Customer Effort and the Contact Centre
5 Ways to Increase Customer Satisfaction
Recorded Webinar: 7 Ways to Improve Customer Satisfaction
4 Ways to Get Your Customers Singing a Different Tune
What I’ve Learnt From Listening to My Customers’ Calls
How to Make a Product Company More Customer-Centric
What Is the Best Strategy for Making a Business Grow?
Is Your Contact Centre in Need of an Away Day?
Measuring customer satisfaction and driving behaviour
Does a contact centre really need to be world class?
Why Great Leaders Encourage Entrepreneurism
C is for Customer
21 Practical Techniques to Boost Customer Satisfaction in Six Weeks
How to Personalise Customer Interactions
How to make your customers feel loved
Live Chat Probably Costs More than Phone Call
Seven Deadly Sins of Call Quality Monitoring
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Editor's Pick
10 New Ways Tech Is Helping Agents Right Now
Stop Making Your Absence Rates Go Up!
10 Quick Wins to Help Agents Recover From a Tough Day
Ways to Reduce Friction Between Agents Working on Different Channels
