Articles - Editor’s Picks

Our Editor’s Picks page features a hand-selected collection of standout articles from across Call Centre Helper. These pieces have been chosen for their insight, originality, and relevance to the challenges contact centre leaders face today. Explore expert opinions, best practices, and real-world examples covering topics such as customer experience, technology, and people management. Each article offers valuable takeaways to help you improve performance and stay ahead of the latest industry trends.

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7 Ways to Encourage Staff to Drink More Water
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10 Things You Can Learn From the General Motors (GM) Contact Centre
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12 Ways to Make Better Use of Agent Downtime
Create and Maintain a Positive Culture
Create Room to Breathe Instead of Making Knee-Jerk Reactions
Stop Blindly Obsessing Over Efficiency
Identify Your 3 Most Common Customer Issues, and Fix Them
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Involve Agents in Operations and Strategy
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Really Understand Why Your Customers Are Contacting You
customer lifetime value
How to Calculate Customer Lifetime Value – The Formula
How Will Artificial Intelligence Change the Contact Centre Industry?
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The Truth About Agent Empowerment (You Are Probably Getting It Wrong!)
30 Ways to Make Your Agents Smile
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Worst Mistakes to Avoid… Mapping the Customer Journey
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25 Ways Technology Can … Increase Agent Productivity
15 Things You Can Learn From Tesco Bank’s Contact Centre
8 Strategies for Increasing Agent Resilience
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7 Strategies for Managing Extrovert Agents
Top 10 Ways to Show Agents They’re Appreciated
29 Strategies to Tackle Agent Absence and Attrition
What’s Next With… Forecasting Technology?
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10 Strategies for Improving Contact Centre Operations
12 Things You Can Learn From the RSVP Contact Centre
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15 Ways to Bring in the Feel-Good Factor
 
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