Articles - Editor’s Picks

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A hand-picked selection of some of the best and most recent content Call Centre Helper has published.

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Call centre agent - sneaky tricks employees play to avoid calls
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
Group of people putting their hands in centre with the words assurance statements for customer service
Assurance Statements in Customer Service – With Examples
rapport on chalkboard
15 Ways to Build Rapport With Customers
A picture of reducing average handling time (AHT)
32 Tips for Reducing Average Handling Time (AHT)
Person looking confused holding abacus
How to Calculate Staffing in a Contact Centre
The Shrinkage Formula Article Image
What is Call Centre Shrinkage and How to Calculate It?
Acknowledgement Statements text written on notebook
The Top 10 Acknowledgement Statements for Customer Service
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
Person using a calculator with the words calculate contact centre occupancy
How to Calculate Occupancy in the Contact Centre
A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow
What Are the Industry Standards for Call Centre Metrics?
Excel Contact Centre Dashboard
Contact Centre Dashboard Excel Template – FREE Download
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
A picture of positive speech bubbles
27 Positive Statements to Use In Difficult Situations
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
A cartoon of an difficult customer
“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
Thumbs up and graph showing increase - improve service level
10 Clever Ways to Improve Your Service Levels
A headshot of a customer service representative furstrated
The Secret to Dealing With Awkward Customers
Close up hand holds paper card with text vocabulary.
The Definitive Guide to Improving Agents’ Customer Service Vocabulary
Attrition Rate and How to calculate it with person packing up desk
What is Attrition Rate and How to Calculate It
Comic style hello with the words customer service greeting messages
10 Catchy Greeting Examples for Customer Service
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Four Exercises
Compliment Words Customer Service - wordcloud
100 Complimentary Words and Phrases to Use in Customer Service
 
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