Articles - Editor’s Picks

A hand-picked selection of some of the best and most recent content Call Centre Helper has published.

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Positive Language for Customer Service Conversations – With Examples
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Stop Doing These Stupid Things to Your Customers
TED Questions for Customer Service
15 TED Questions for Customer Service – With Examples
A photo of smiling contact centre advisor making a point
Customer Service Skills: How to Improve Empathy, Active Listening and Knowledge
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Techniques to Improve Call Control Skills
Call centre agent - sneaky tricks employees play to avoid calls
20 Sneaky Tricks That Call Centre Agents Use to Avoid Calls
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Assurance Statements in Customer Service – With Examples
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How to Calculate Staffing in a Contact Centre
Yellow landline phone with speech bubbles - customer service closing statements
The Top 10 Call-Closing Statement Examples
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32 Tips for Reducing Average Handling Time (AHT)
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15 Ways to Build Rapport With Customers
Replace negative Words With Positive Words
Negative VS Positive Words in Customer Service – With Examples
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The Best Ways to Start and End a Customer Conversation
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How To Deal With Vulnerable Customers
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27 Positive Statements to Use In Difficult Situations
An arrow moves from left to right, with words for the industry standards such as KPIS, metrics surrounding the arrow
What Are the Industry Standards for Call Centre Metrics?
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“I’d Like to Speak to a Manager” – 7 Ways to Deal With Difficult Customers
The Shrinkage Formula Article Image
What is Call Centre Shrinkage and How to Calculate It?
Young smiling experienced operator of call center answering the question of his client
How to Train Active Listening in the Call Centre – With Exercises
Hands Holding Yellow and White Speech Bubbles Customer Service Empathy Statements
Empathy Statements for Customer Service With Examples
Group of people holding the SORRY written speech bubble
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
Two hands holding a calculator with the words erlang calculators explained
What is Erlang and the Erlang Calculator?
Close up hand holds paper card with text vocabulary.
The Definitive Guide to Improving Agents’ Customer Service Vocabulary
Acknowledgement Statements text written on notebook
The Top 10 Acknowledgement Statements for Customer Service
 
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