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Articles - eGain
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30 Customer Experience Trends to Watch Out For
eGain Partners With Talkdesk
13 Things Every Contact Centre Advisor Needs to Know
One in Every Five Contact Centres Make This Surprising Self-Service Mistake
20 Contact Centre Predictions for 2020
10 Best Practices For Customer Service Messaging
eGain Knowledge Hub Receives ServiceNow Certification
eGain Knowledge Hub Available on Five9 CX Marketplace
Customers Have a Love-Hate Relationship with Messaging Apps
15 Interesting Ways to Modernize Your Contact Centre
15 Essential Strategies to Reduce Staff Turnover
eGain Partners With Avaya
The Do’s and Don’ts of Digital Self-Service
23 Considerations to Make Before Implementing a New Digital Channel
Top 10 Customer Service Tips
Case Study: European Tax Agency Implements a Virtual Assistant
Recorded Webinar: The Best Ways to Use AI in the Contact Centre
H&R Block Implement an Artificial Intelligence Solution
eGain Announces 2021 NA Partner Award Winners
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Editor's Pick
21 Amazing Habits to Foster in Your Frontline Agents
How to Develop Empathy as a Skill in Your Frontline Teams
Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
10 Ways to Be More Customer Centric
Latest Resources
eBook: The Impact of AI on the Contact Centre
Webinar Replay: What Does an Excellent Customer Service Strategy Look Like
Upcoming Events
Unleash Gen AI-Powered Growth in Your Contact Center – Webinar
Tue 07 May 2024
HP | Poly Customer Welcome Centre Tour and Demo
Wed 08 May 2024
Latest Insights
Mastering CLI Compliance: Navigating Ofcom Regulations
Why Employees Suffer From Burnout and What To Do About It
Featured Articles
The Key Elements of a CX Lifecycle and Ways to Improve It
21 Ways to Say “I’m Sorry” and Apologize to a Customer for Bad Service
What is Attrition Rate and How to Calculate It
The Top 10 Call-Closing Statement Examples
Popular Pages
The Ultimate List of Positive Words, Phrases, and Sentences to Brighten Your Customer’s Day
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template
Alpha, Bravo, Charlie… What is the Phonetic Alphabet and How Does it Improve Call Centre Service?